Plans & Pricing
One monthly price per person. No surprise bills, no hourly meter running — just pick the level of coverage that fits your business. All prices in CAD.
Essentials
The “keep it running” plan for businesses that need the basics covered.
- 24/7 monitoring with alerts
- Patch management — Windows & common apps
- Security monitoring — alerts watched by us
- Remote help desk, business hours
- Monthly health report
- Warranty & replacement handling — we deal with the manufacturer and sort the replacement
- Loaner laptop or desktop while yours is down (from our spare pool, while available)
Standard
Full day-to-day IT coverage for most small businesses.
- Everything in Essentials
- Unlimited remote support, business hours
- Workstation backup included
- Microsoft 365 / Google Workspace user admin
- Printer & basic network monitoring
- Quarterly IT review
- Warranty & replacement handling — we deal with the manufacturer and sort the replacement
- Loaner laptop or desktop while yours is down (from our spare pool, while available)
Complete
Maximum coverage, including onsite visits and after-hours help.
- Everything in Standard
- Onsite visits included (Ottawa area)
- Emergency callouts included — no callout fee
- Security monitoring
- Vendor management — we deal with your internet provider and software vendors for you
- Warranty & replacement handling — we deal with the manufacturer and sort the replacement
- Loaner laptop or desktop while yours is down (from our spare pool, while available)
Founding clients: Standard $119/user/mo for your first 12 months.
$500 monthly minimum applies to all plans. · Servers: +$150/month each. · Onboarding: $250 flat per business — FREE on a 12-month plan — covers the initial audit, setup, and documentation. · Emergency callout — $135 flat, then $110/hr (1-hour minimum) for Essentials and Standard clients; emergency callouts are included on the Complete plan. · Project work: $110/hr for plan clients · $125/hr non-contract. · Month-to-month, with 10% off annual prepay.
Servers — +$150/month each
Most businesses have one — the machine in the back office running the files and systems everyone depends on. It's the most important computer in the building, so it's priced and cared for separately from user PCs.
- 24/7 monitoring — health, disk space, and services, so problems get flagged before the server dies
- Patch management — server updates tested and applied on a schedule that won't kill a workday
- Security monitoring — server alerts watched by us
- Backup oversight — its backups are watched, so a failed backup is caught, not discovered during a disaster
Hardware and replacement parts aren't included — if the server itself dies, the replacement box is your cost; keeping it alive, patched, and backed up is ours.
Client Backups — hosted by MNET
Your backups are hosted on MNET's own backup servers and watched by us. Backups are the only client data MNET hosts — we never host your applications or your email.
- Workstation backup included — on the Standard and Complete plans
- Extra backup storage — $15/device/month per 500 GB; additional space $10 per 500 GB
- Backup jobs monitored — a failed backup gets flagged and dealt with, not discovered during a disaster
- Recovery help — restore a file, a folder, or a whole machine when something goes wrong
Your data stays yours — never sold, never shared, and used for one thing only: getting you back up and running.